Instructions For Downloading Files From Our Site

NOTE: If you did not choose to create an account during the checkout process when you purchased your download, you will not be able to download using these instructions and you will need to contact us for special instructions in order to perform the download.

1. Open a new window to our site by clicking HERE and leave this browser window open so you can refer back to these directions.

2. There is a box on the right side of the screen that is called "Your Account." Enter your e-mail address and password in this box and then click the "SIGN IN" button.

3. Once you are signed in, you should see a new box show up called "DOWNLOADS" The box should appear on the right in about the same area of the page as the "Your Account" box you used to log in to your account. The "DOWNLOADS" box will have instructions and a link you can click to start your download.

NOTE: If you have placed more than one order for download products, you may only see the link(s) for your most recent order in the "DOWNLOADS" box. In order to access the links for other download orders you have placed, you may click the "View My Order History" link in the "Account Info" box which should appear directly below the "DOWNLOADS" box. You can then click the "VIEW" button for each order you have placed and you will then see the download links for that order in the "DOWNLOADS" box as well as another link you can use just below the information for that order.

4. The language varies from one browser to another, but when you click the download link, you should see an option that will allow you to save the file to your computer and that will begin the download process.

After You Download The Files From Our Site

Note to Mac Users: The following instructions do not appy to Mac users. Mac users will download video files that end with ".wmv" and will simply play them using the Windows Media Player for Mac or other program that is capable of playing Windows Media format video files.

After the file(s) have completed downloading, perform the following steps to view the video or pattern books.

1. Locate the file(s) you have just downloaded to your PC. The number of files you downloaded will depend on how many video volumes you ordered. Our files always start with the letters LCN and end with .exe, for example: LCN-V1.exe, LCN-P2.exe, LCN-Pattern-Book-123.exe, etc.

2. Double-click on the file(s) with your left mouse button.

3. You will see a message with instructions for extracting your video file. Cick OK and then a dialog box will open that prompts you for a location to extract the video file to.

4. By default, the files will extract to your desktop area, if you want to place the files in another folder, click the browse button (a small button with three dots at the bottom of it) and select the folder you want the video file to reside in.

5. Click "Start" and wait for the "All files have been extracted" message or your files will not extract completely.

6. The file(s) will extract to the folder you selected. All of our files begin with the letters LCN, with video files ending with .wmv and pattern book files ending with .pdf, for example: LCN-V1.wmv (video file), LCN-Pattern-Book-123.pdf (pattern book file).

7. For video files, a browser window should now open on your PC screen with instructions for viewing the video. For pattern book files you can simply double-click the file to view it with the PDF reader program you have on your computer.

8. If the video appears too small on your screen, you can increase the size by right-clicking on the video when it is playing and selecting Video Size.

9. You can view our technical help page by clicking HERE.

Please note that your credit card or bank statment will show a charge for from "Foxmead" or "Foxmead Enterprises."

If you had problems and were not able to download the video, please contact us using our contact page HERE or give us a call and we will make sure you get your copy of the video or a full refund.

Downloadable Products Explained

If you are new to the Internet, you may not be familiar with the world of downloadable products. These products are also sometimes called digital products.

A downloadable, or digital product is a bit of computer code that resides inside a file. If you browse the contents of your computer with Windows Explorer or by double-clicking your My Computer icon and clicking around a bit, you will discover thousands of files residing on your computer hard drive. They may have names like config.sys, autoexec.bat or boot.ini and other strange-sounding names.

Without these files, your computer would be nothing more than an expensive paper weight!

These files contain the digital instructions that enable your computer to perform the various functions it is capable of. Like displaying a picture on your screen, balancing your checkbook, playing music or playing solitaire.

The Internet Changed Everything!

The Internet revolutionized the world of computers by allowing these files to be exchanged between all the computers that are attached to it. For example, someone in England could write a useful computer program and then easily share it with everyone connected to the Internet by making it available for download.

A download is when you copy a file from another computer on the Internet to your own computer. The file then resides on your computer and is available for your use whenever you want to use it. Depending, of course, on copyright and other applicable laws and regulations.

Our instructional video products have been made available for our customers to download to their own computers. They can then watch the videos on their own computers any time they choose. The videos will display on the computer screen much the same way a video movie can be viewed with a VCR or DVD player, including the options to pause, rewind and fast forward.

Why Wait If You Can Get It Now!

What makes downloadable products so unique is the ability to get them now. When you purchase a downloadable product, you will go to a special web page that provides instructions that allows you to begin downloading the file to your own computer immediately. You do not have to wait for a physical shipment to arrive at your door like you would when you order a tape or DVD.

You can begin using your downloadable product as soon as the download is complete!

The time it takes to download a digital product will vary considerably depending on the size of the product and the speed and quality of your Internet connection. You will not be able to download any of our digital products unless you have a high-speed (also called broadband) Internet connection. Typical high-speed Internet connections are cable modem and DSL connections. If you are required to dial a telephone number each time you want to connect to the Internet, you probably do not have a high-speed connection and will not be able to download our products. For customers that do not have a high-speed connection, our products are available on DVD and CD as well.

Sounds Complicated But Really Isn't

Our downloadable products for Windows PCs are downloaded in the form of a special file called a self-extracting ZIP file. Think of this special file as a container, like a box you might put something in to ship it. The beauty of this special container file is that it is capable of holding many files inside of it. This is very useful since we are also able to include other helpful files along with the actual video file, like instructions for playing your video.

With this special container file on your computer, you can simply run the file by double-clicking it and the files that reside inside it will be extracted onto your computer so that you can access and use them.

The process of downloading and accessing these downloadable products may sound difficult and intimidating at first, but once you have done it, you will become comfortable with it and appreciate how exciting it is to be able to purchase something and have it arrive right away so you can begin enjoying it without waiting days for a delivery to arrive.

As always, use our Contact Us link on the left to contact us if you have any questions about any of our products.

We are here to help!